Just make sure you have your mobile number, password, address and date of birth to hand. If you're a broadband customer go to our support page , and we can help you move on smoothly.
Note: We'll need 30 days notice to cancel your contract. If you decide to leave us within your minimum contract period, you may be charged a cancellation fee to cancel your contract early. This will be equivalent to the total of the monthly charges remaining during the minimum term of your agreement, minus a variable discount. Go to basket. New Contract Pay monthly. Added to compare.
All Categories. How to cancel a phone contract. How to cancel a phone contract early Thinking about ending your phone contract early? How much does it cost to cancel a phone contract?
How does buying out your phone contract work? We offer information on most of our devices, including how to use and troubleshoot them in the Devices section of Support. Schedule a callback. Was this helpful? Typically, this early exit fee will mean having to pay off the remainder of your contract in one lump sum, which is a lot to find in one go, particularly if you then want to splurge on a newer handset.
Thankfully, there are things you can do to solve your smartphone issues without having to fork out for a hefty bill. Most of the latest handsets are available to buy SIM-free and unlocked. SIM-free smartphones often cost a bit more, but buying a new handset is a hassle-free way of upgrading your phone, and can be a lot cheaper than paying the early exit fee.
Apple is famous for offering excellent customer service, you can book a session with a Samsung technician at selected Carphone Warehouse stores. Alternatively, if your phone is water-damaged, check out our guide on how to fix it yourself. They will check to see if there are any maintenance works or upgrades that could be causing you temporary problems.
It might work out cheaper to leave your account open, particularly if you have plans to return to the UK. If you just cancel your contract without paying, the network will probably pass your contact details on to a debt collection agency, which could also affect your credit rating.
EE also offers an annual upgrade scheme customers on higher data plans. Simply change your goodybag or cancel it at any time.
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